Welcome to Paoli Hospital. Knowing you have other options for your health care needs, we appreciate you choosing us and extend our wish for your complete and swift recovery.
Our patient guide
We have prepared this patient guide to better acquaint you with Paoli Hospital, our health care procedures, and patient and guest services. We encourage you to read it and to become familiar with your patient rights and responsibilities.
View our patient guide for more information including:
- Telephone directory
- Admission guidelines
- Parking locations
- Services available during your stay
- Cafeteria location and hours
- Safety information
Patient advocacy information
Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. Main Line Health encourages you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Paoli Hospital wants you and your family to feel comfortable raising questions, concerns, complaints or issues.
For assistance, contact the hospital's patient advocate at 484.565.1090.
Questions, concerns and complaints
To share your concerns, suggestions or experience with any Main Line Health hospital, please contact our Patient Relations Department by calling: 1.484.337.2662. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 1.484.337.2013, or email MLHPatientRelations@mlhs.org. Please note that this fax number is not to be used for medical record requests.