Bryn Mawr Rehab Hospital employee spotlight: Luke English

Introducing Luke English: Director of Patient Experience at Bryn Mawr Rehab Hospital

Luke English is the recently appointed Director of Patient Experience. Luke brings with him a wealth of experience and will also oversee advocacy, pastoral care and Project Search.

Luke's journey to his current role is as dynamic as it is inspiring. His career at Bryn Mawr Rehab Hospital began in 2015, and since then, he's traversed various roles, like Outpatient Care Coordinator and Manager of Care Coordination, each contributing to his holistic understanding of patient care.

As Director of Patient Experience, Luke's responsibilities extend far beyond the confines of his title. Collaborating with a diverse team including volunteers, patient advocates, and spiritual services, Luke spearheads initiatives aimed at enriching the patient experience. From real-time problem-solving to fostering meaningful connections with patients, Luke's approach is rooted in humility, thoughtfulness, and a steadfast commitment to doing what's right.

Luke's dedication to diversity, equity, and inclusion (DREI) is palpable. Serving on the steering committee and actively participating in DREI initiatives, Luke endeavors to create an environment where every individual feels seen, heard, and valued. Whether it's through monthly discussions or advocating for compassionate care during rounds, Luke believes that DREI isn't just a buzzword – it's a cornerstone of exceptional patient care.

For Luke, the influence of DREI on a patient's journey is profound. By embracing diversity and fostering an inclusive environment, Bryn Mawr Rehab Hospital has the opportunity to not only acknowledge but also celebrate the unique experiences and backgrounds of each patient. In doing so, they pave the way for a more compassionate and empathetic approach to care, where every individual's journey is honored and respected.

With his unwavering commitment to patient experience and his fervent advocacy for diversity and inclusion, Luke embodies the values that lie at the heart of Bryn Mawr Rehab Hospital – excellence, empathy, and empowerment. As he continues to chart new territories and inspire change, one thing remains certain – the future of patient care at Bryn Mawr Rehab Hospital is brighter than ever, thanks to leaders like Luke English.